Trust Center

Trust Through Transparency

The Terracloud Technology Trust Centre provides a single, authoritative source for our public privacy, legal and security information.

It is designed to give clients, partners and stakeholders clear insight into the policies, practices and safeguards that support our services. Every publication available here is intended to reflect how we operate in practice, without overstating our capabilities, certifications or level of compliance.

As our services and regulatory responsibilities evolve, the Trust Centre will continue to grow—providing straightforward access to approved documentation in a format that is easy to navigate, understand and reference.

Our guiding principle is simple:

Describe actual practice. Do not overstate capability or compliance.

Privacy & Security Contact


Information Officer

Craig Cloete

To report a vulnerability, or for any questions about this policy, please contact:

Security Contact

security@terracloud.technology

To exercise any of your rights, or to submit a privacy-related query or complaint, contact our Information OƯicer:

Privacy Contact

privacy@terracloud.technology

Privacy

Privacy Policy

Explains how Terracloud Technology collects, uses, stores and protects personal information.

Terms of Use

Sets out the terms and conditions that apply when accessing and using the Terracloud Technology website.

PAIA Manual

Provides guidance on requesting access to records in accordance with the Promotion of Access to Information Act.

Applicant Privacy Notice

Explains how personal information is collected and processed during Terracloud Technology’s recruitment and application process.

Data Subject Request Form

Allows individuals to submit requests relating to their personal information, including access, correction, deletion or objection requests.

Security

Responsible Disclosure Policy

Provides a safe and responsible process for reporting potential security vulnerabilities affecting Terracloud Technology’s systems or services.

Compliance & Security Statement

Provides an overview of Terracloud Technology’s approach to information security, privacy and applicable compliance responsibilities.

Global Reach, Personal Touch

Service Beyond Borders

While our offices in South Africa, Germany, and the UK grant us the capacity to serve clients across Africa and Europe, it’s our personal touch that truly defines us. Every Terracloud interaction is marked by dedicated service, individualised solutions, and the in-depth expertise that has become synonymous with our name. As we continue to grow, our promise remains to be both a global powerhouse and a local partner to each business we serve.