Trust Centre

Trust Through Transparency

The Terracloud Technology Trust Centre provides a single, authoritative source for our public privacy, legal and security documentation.

These publications explain how we protect information, meet our legal obligations and maintain our security practices.

We believe in transparency through accurate, practical documentation that reflects how we operate today.

Our guiding principle is simple:

We describe our actual practices. We do not overstate our capabilities or compliance.

Privacy & Security Contact 

Information Officer

Craig Cloete

To report a vulnerability, or for any questions about this policy, please contact:

Security Contact

security@terracloud.technology

To exercise any of your rights, or to submit a privacy-related query or complaint, contact our Information Officer:

Privacy Contact

privacy@terracloud.technology

Privacy

Privacy Policy

Explains how Terracloud Technology collects, uses, stores and protects personal information.

Cookie Policy

Explains how Terracloud Technology uses cookies and similar technologies to support website functionality and improve user experience.

Terms of Use

Sets out the terms and conditions that apply when accessing and using the Terracloud Technology website.

Legal

PAIA Manual

Provides guidance on requesting access to records in accordance with the Promotion of Access to Information Act.

Applicant Privacy Notice

Explains how personal information is collected and processed during Terracloud Technology’s recruitment and application process.

Data Subject Request Form

Allows individuals to submit requests relating to their personal information, including access, correction, deletion or objection requests.

Security

Compliance & Security Statement

Provides an overview of Terracloud Technology’s approach to information security, privacy and applicable compliance responsibilities.

Responsible Disclosure Policy

Provides a safe and responsible process for reporting potential security vulnerabilities affecting Terracloud Technology’s systems or services.

Global Reach, Personal Touch

Service Beyond Borders

While our offices in South Africa, Germany, and the UK grant us the capacity to serve clients across Africa and Europe, it’s our personal touch that truly defines us. Every Terracloud interaction is marked by dedicated service, individualised solutions, and the in-depth expertise that has become synonymous with our name. As we continue to grow, our promise remains to be both a global powerhouse and a local partner to each business we serve.