Mini Cyber Security Assessment

Privacy Policy

INTRODUCTION

Terracloud Technology is committed to protecting your personal information and ensuring that your privacy is respected. We operate as a compliance-focused IT and cybersecurity provider and apply data protection principles across all our services.

This Privacy Policy explains how we collect, use, and safeguard personal data in accordance with:

  • The Protection of Personal Information Act (POPIA) – South Africa
  • The General Data Protection Regulation (GDPR) – European Union and United Kingdom

WHO WE ARE

Terracloud Technology operates across multiple jurisdictions, including South Africa, Germany, and the United Kingdom.

Depending on your interaction with us, the relevant Terracloud entity acts as the data controller.

For all privacy-related enquiries:
info@terracloud.technology

INFORMATION WE COLLECT

We collect only the information necessary to provide our services.

This may include:

  • First Name and Last Name
  • Email Address
  • Contact Number (optional)
  • Company Name (optional)
  • Information submitted via contact forms or direct communication

HOW WE USE YOUR INFORMATION

We process personal information for the following purposes:

  • Responding to enquiries
  • Providing IT, security, and compliance services
  • Communicating with prospective or existing clients
  • Maintaining business records
  • Complying with legal and regulatory obligations

LEGAL BASIS FOR PROCESSING (GDPR)

Where GDPR applies, we rely on:

  • Consent (submitted via forms)
  • Legitimate interest (business communication and service delivery)
  • Contractual necessity
  • Legal obligations

POPIA COMPLIANCE

We process personal information in accordance with POPIA principles:

  • Accountability
  • Processing limitation
  • Purpose specification
  • Further processing limitation
  • Information quality
  • Openness
  • Security safeguards
  • Data subject participation

DATA SHARING

We do not sell, rent, or trade personal information.

We may share data with trusted service providers, including:

  • Cloud platforms (e.g. Microsoft 365)
  • Hosting providers
  • Security and IT platforms

All third parties are required to maintain appropriate security and confidentiality.

CROSS-BORDER DATA TRANSFERS

Due to our international operations, personal data may be processed outside your country of residence.

We ensure that appropriate safeguards are in place to protect your data in accordance with POPIA and GDPR requirements.

DATA RETENTION

We retain personal information only for as long as necessary to:

  • Respond to enquiries
  • Maintain business records
  • Meet legal obligations

YOUR RIGHTS

GDPR (EU / UK)

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Restrict processing
  • Data portability

POPIA (South Africa)

You have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to processing

DATA SECURITY

We implement appropriate technical and organisational measures, including:

  • Encryption
  • Access control
  • Endpoint protection (AV)
  • Monitoring and threat detection (EDR)

CONTACT

For privacy-related queries:

info@terracloud.technology

Global Reach, Personal Touch

Service Beyond Borders

While our offices in South Africa, Germany, and the UK grant us the capacity to serve clients across Africa and Europe, it’s our personal touch that truly defines us. Every Terracloud interaction is marked by dedicated service, individualised solutions, and the in-depth expertise that has become synonymous with our name. As we continue to grow, our promise remains to be both a global powerhouse and a local partner to each business we serve.